1. Introduction
Welcome to Vexmolar Pet Supply. These Terms and Conditions govern your use of our website and the purchase of pet products, toys, and accessories. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.
2. Use of Our Website
Our website is intended for the promotion and sale of pet supplies within Bangladesh. By using this site, you warrant that you are legally capable of entering into binding contracts.
- • You agree to provide accurate and current information when placing an order.
- • You are responsible for maintaining the confidentiality of any account credentials.
- • You must not use our website for any fraudulent or unlawful purposes.
3. Products and Pricing
We strive to ensure that all product descriptions and prices are accurate. However, errors may occasionally occur. If we discover an error in the price of any pet food, toy, or accessory you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All prices are stated in applicable local currency unless otherwise noted.
4. Shipping and Delivery
We primarily serve the Dhaka region and broader Bangladesh. Delivery timelines are estimates and commence from the date of shipping, rather than the date of order. We are not responsible for delays caused by circumstances beyond our reasonable control, including adverse weather or localized logistical disruptions.
5. Returns and Refunds
We want you and your pet to be completely happy with your purchase. If a product arrives damaged or defective, please contact us via email within 7 days of receipt. Due to hygiene reasons, opened pet food and certain accessories cannot be returned unless they are faulty. Approved refunds will be processed to the original method of payment.
6. Limitation of Liability
Vexmolar Pet Supply shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or the inability to use our products or website. Our maximum liability to you for any damages arising out of or related to your order shall not exceed the total amount paid by you for that specific order.
7. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Bangladesh.
8. Contact Information
Questions about the Terms and Conditions should be sent to us via email. Please note that for your security and ours, all official correspondence is handled electronically or via postal mail. We do not maintain a public phone line.